Question 1

Does every workplace complaint require an investigation?

Accepted Answer

No. The right response depends on the concern, available information, risk, organizational obligations, and the needs of those involved. An assessment, facilitated process, training initiative, or early intervention may be more appropriate.

Question 2

Why use an independent workplace investigator?

Accepted Answer

Independence can support confidence in the process, reduce actual or perceived internal conflicts, and provide specialized capacity when an organization does not have dedicated HR or investigation resources.

Question 3

Are discussions confidential?

Accepted Answer

Initial consultations are handled discreetly. The confidentiality that can apply to a particular service depends on its nature, the organization’s obligations, and the agreed process. These limits are explained at the outset.

Question 4

What organizations do you work with?

Accepted Answer

Services are designed for small and medium-sized businesses, municipalities, non-profits, associations, healthcare organizations, educational institutions, and other Atlantic Canadian organizations.

Question 5

What happens first?

Accepted Answer

A preliminary conversation helps clarify the concern, urgency, organizational context, and possible service options. It is also an opportunity to determine whether Hartlen Workplace Solutions is the right fit.

Question 6

Do you provide legal advice?

Accepted Answer

Hartlen Workplace Solutions provides independent workplace services. It is an independent practice of R.M. Hartlen Legal Services. Where broader legal services are needed, referral options may be discussed on request.

Clarity before the process begins.

A thoughtful response starts with a conversation.